Refund Policy

Any claims for misprinted/damaged/defective items must be submitted within 25 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 25 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you received your product and it was damaged or you have received a product that is not yours, please take a picture of the defect, send it to support@simplycustomizeit.com, and describe the issue in the email. We will evaluate the defect and reply within 1-2 business days.

If the product is deemed defective and it is our error, we will produce the product again and ship it at our expense.

If the product was not deemed defective we will contact you via telephone to try and resolve the issue.

Due to the custom nature of our products, all sales are final and full refunds are only offered at the manager’s discretion.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed - Shipments that go unclaimed are returned to us and you will be liable for the cost of a reshipment to yourself.